Hey there! At Tartarandco, we’re all about making your shopping experience smooth, stress-free, and enjoyable. But let’s be real, sometimes things don’t go as planned, and a product might not quite meet your expectations. That’s why we’ve put together a simple, no-nonsense return and refund policy to give you peace of mind when shopping with us at Tartarandco.com. Whether you need to return something or get a refund, we’ve got your back.

Return Conditions

We accept returns within 15 days from the date you received your item. To make sure your return goes through without a hitch, here’s what you need to do:

  • Product Condition: The item must be unused, in its original condition, and still have all the tags attached.
  • Original Packaging: Make sure to send it back in the original packaging, along with any accessories or documents that came with it (if applicable).
  • Proof of Purchase: You’ll need to provide a receipt or some form of valid proof of purchase for us to process your return.
  • Exclusions: Items bought during clearance sales or marked as non-returnable unfortunately can’t be returned.

Return Process

Here’s how it works:

  • Contact Us: Shoot us an email at [email protected] to let us know you’d like to return an item. Our team will guide you through the process step by step.
  • Return the Product: Once we approve your return request, you can send the item to one of the following addresses:
    • Business Address: ACM Building, 96 Cao Thang, Phuong 4, Quan 3, Ho Chi Minh 70000, Vietnam
    • Warehouse Brazil: Avenida Pedroso de Morais, 1003, São Paulo, Brazil 05420-00
  • Note: You will need to pay for the return shipping cost.

Refunds

Once we receive and inspect your returned item, we’ll process your refund within 3–4 business days . The money will be sent back to your original payment method. Just a heads-up: depending on your bank or payment provider, it might take a little extra time for the refund to show up in your account.

Non-Eligible Returns

Unfortunately, we can’t accept returns for items that:

  • Have been used or show signs of wear and tear.
  • Are damaged because they weren’t handled properly.
  • Aren’t in their original condition or are missing necessary packaging and tags.

Contact Us

If you’ve got any questions or need a hand with anything, don’t hesitate to reach out to us at [email protected] . Our team is here to help and make sure you’re happy every step of the way.